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Bascom's Air Conditioning & Heating Customer Survey

Please rate the following, based on your most recent service or sales experience with Bascom's Air Conditioning & Heating. Items marked with an "*" are required.

1. Your telephone call was handled promptly and professionally.
Strongly Agree Agree Neutral Disagree Strongly Disagree
2. The service or sales representative was on-time, ready to serve you.
Strongly Agree Agree Neutral Disagree Strongly Disagree
3. The workmanship met or exceeded your expectations.
Strongly Agree Agree Neutral Disagree Strongly Disagree
4. The service technician's work area was left neat, clean and orderly.
Strongly Agree Agree Neutral Disagree Strongly Disagree
5. The service technician or sales representative was knowledgeable, capable, and answered all of your questions to your satisfaction.
Strongly Agree Agree Neutral Disagree Strongly Disagree
6. The HVAC service or installation is working as expected.
Strongly Agree Agree Neutral Disagree Strongly Disagree
7. Overall, the experience of working with Bascom's Air Conditioning & Heating was pleasant, and made you feel good.
Strongly Agree Agree Neutral Disagree Strongly Disagree
8. Based on your experience with our company, would you recommend Bascom's Air Conditioning & Heating to a friend or neighbor as an excellent service company?
Yes No
9. If "yes", please ask your friend or neighbor to mention your name when they call for service so that we may thank you appropriately for your referral.
If "no", please tell us exactly what is concerning you and how we may regain your trust and confidence.


10. Have we "dropped the ball" or somehow fallen short of our goal of providing extraordinary service to you? Please explain. (Call us right away if there is something requiring immediate attention).)


11. Bascom's Air Conditioning & Heating we value the contributions of our employees, and each month we recognize those employees who have been specifically mentioned by our customers for providing exceptional service. If you recall superb service on your most recent service call or system installation, please let us know what employee (if known):


12. Our goal is to serve you so well that you'll be a Bascom's "customer for life". If there were one thing we could do better to serve you in the future, what would that be?


Comments: May we use your postive comments in a testimonial on our web site?
Yes No
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